Real-Time Voice/Video/AI Applications for Business - Customer communications that works without IVR Systems
Connect with us today to explore how we can help you integrate Real-Time Voice, Video, and AI capabilities into your business workflows, redefining customer experiences across key touch-points in Pre-Sales, Sales, Service, and Support—without relying on IVR/phone numbers.
Our Solutions
Cloud Contact Center Solutions Without IVR Numbers
Centedge Tech is transforming customer support with its WebRTC-based cloud contact center, eliminating the need for phone numbers and enabling secure, real-time communication directly through websites and mobile apps. Tailored for Banking, Automotive, and E-commerce industries, this solution reduces dependency on traditional telecom infrastructure while enhancing security and customer experience. By integrating with or replacing existing phone-based contact centers, businesses can offer superior, scalable support while addressing critical challenges like phone number abuse.
Benefits of WebRTC-based Solutions:
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Eliminates Phone Number Abuse: Stops spammers and telecallers by restricting calls to authenticated users within the business’s website or app.
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Enhanced Customer Engagement: Real-time audio/video calls enable richer and more personalized support experiences.
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Higher Security and Fraud Prevention: Encrypted WebRTC connections eliminate risks associated with phone-based scams and phishing.
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Cost Savings: Reduces telecom expenses by bypassing traditional phone networks.
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Seamless Integration and Scalability: Works with existing cloud contact centers, ensuring an easy transition to advanced, scalable digital communication channels.
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Verified Callers Only: By linking calls to logged-in accounts, businesses ensure only legitimate customers initiate interactions.
Check out the Solutions section to know more about how our Cloud Contact Center Solutions are helping BFSI, Automotive & Ecommerce achieve customer delight without IVR systems.
Commercial Real-Time Voice/Video/AI Solutions for Enterprises
Unlock the potential of customized WebRTC applications tailored to your specific business needs. Whether you're building a scalable video conferencing platform, enabling live streaming for your events, or integrating real-time communication features into your enterprise application, our team delivers secure, scalable, and high-performance solutions.
Looking For: Enterprise WebRTC development, custom WebRTC solutions, scalable WebRTC applications, real-time communication for businesses.
Why Choose Us?
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End-to-end WebRTC Solutions
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Scalable architectures for large user bases
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Seamless integration with existing enterprise workflows
Real-Time Voice/Video/AI SDKs
Centedge Tech has developed powerful WebRTC-based real-time audio/video SDKs and APIs designed for building interactive applications across web, mobile, and IoT devices. These SDKs provide businesses with flexible, scalable solutions for creating high-quality audio and video applications tailored to any use case, from customer engagement to operational efficiency. With built-in security, low latency, and seamless integration capabilities, Centedge Tech’s solutions are ideal for transforming real-time interactions across industries.
Industry-Specific Use Cases:
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Safety & Emergency Solutions: Enable real-time video calling in elevators, vehicles, and industrial settings to enhance safety and response times.
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Healthcare & Remote Monitoring: Facilitate teleconsultations, remote patient monitoring, and live video check-ins for improved patient care.
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E-Learning & Virtual Classrooms: Power real-time, interactive video-based learning experiences with secure, scalable connectivity for students and instructors.
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Banking & Customer Support: Replace traditional phone-based support with in-app audio/video calls for secure, instant customer interactions.
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Automotive Live Demos: Provide real-time virtual car tours and live assistance to potential buyers, enhancing customer engagement and decision-making.
Check out the Industries section to know more about how our sdks are helping industries become more efficient and customer friendly at the same time.
Interactive/Automated Webinar Platform
Engaging and Scalable Webinars for Education, Healthcare, and Other Key Domains
Centedge Tech’s webinar platform delivers immersive and interactive experiences tailored to industries such as education, healthcare, BFSI, automotive, e-commerce, and beyond. Supporting both live and automated webinars, it enables businesses to host engaging events, including customer education sessions, virtual product launches, and regular feedback gatherings. Automated webinars are especially effective in managing high volumes of customer queries on specific topics, providing scalable and consistent solutions.
Scalable WebRTC Video Conferencing Platform for Seamless Real-Time communication & Collaboration
Centedge Tech’s video conferencing and collaboration platform provides a complete solution for real-time, high-quality communication and teamwork. Built to serve the needs of various industries, it offers secure, scalable, and feature-packed video conferencing for business meetings, training programs, customer interactions, and collaborative projects. Whether it’s a brainstorming session, a large corporate meeting, or virtual customer support, the platform boosts productivity and fosters meaningful engagement.
Embedded WebRTC
At Centedge Technologies, we specialize in delivering cutting-edge WebRTC solutions tailored for low-powered embedded devices. Our expertise ensures that you can build and deploy robust audio and video applications with seamless real-time communication capabilities even on embedded devices. Whether you're struggling to compile LibWebRTC or with optimizing performance for resource-constrained environments or need a reliable solution for your embedded system, our team is dedicated to providing innovative, scalable, and efficient Embedded WebRTC services. From custom integration and optimization to full-scale application development along with cloud deployments serving mission critical workloads, we help you achieve superior performance and reliability in your embedded WebRTC projects.
CWLB
CWLB stands for Centedge WebRTC Load-balancer. It is a CPAAS Alternative for Enterprises and Startups. Some of the key features are
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Capable of scaling (both horizontal and vertical) mediasoup based open source applications like mediasoup-demo, edumeet, Nettu-meet and others
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Super easy to use REST APIs for integration in to any existing application with minimal to very minimal code changes(less than 10 lines of code!)
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Supports AWS / DigitalOcean out of the box for auto scaling, can be used with any other cloud provider like Azure, GCP as well
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Built for super flexibility with possibility of customizing the core of it for adopting to your unique business needs
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Backed by a super passionate team of RTC developers who can be with you as your extended team to fulfill the needs of your business.
MeetNow
Centedge MeetNow is an enterprise-ready video application designed from scratch in India with love for a global customer base. It is designed from scratch to streamline an enterprise's internal and external communication using different tools for different purposes. MeetNow can be used for inbound/outbound sales meetings, customer support meetings, regular team meetings, Large product demos/showcases, occasional events such as annual days, and many other such occasions while providing detailed session analytics for every occasion irrespective of its format.
CP2P
CP2P is a production grade general purpose p2p video call offering, either as a package for fast integration with an existing application or as a managed service from Centedge. It has all the basic features like mute/ un-mute , video on/off along with advanced features like role based controls, In call mic / camera change, and last but not the least auto re-connection in case of a network change from LTE to WiFi or vice-versa. If you are planning to build one to one teaching learning, video consulting, Doctor patient tele-medicine application, this ready made application can save you months of effort by providing a ready to use production grade application ready for integration.
CVKYC
CVKYC is a production grade spacial p2p video call offering, either as a package for fast integration with an existing application or as a managed service from Centedge for video Know Your Customer(vKYC) and video customer support use cases. It has all the basic features like mute/ un-mute , video on/off along with advanced features like role based controls, Document Image capture by agent, Real time call / network quality monitoring, In call mic / camera change, and last but not the least auto re-connection in case of a network change from LTE to WiFi or vice-versa. If you are planning to build one to one video Know Your Customer(vKYC) / video customer support application then this ready made application can save you months of effort by providing a ready to use production grade application ready for integration.
Centedge now has a forum where you can ask all your questions related to WebRTC, media servers, load-balancer and video applications as a whole. We will try to answer all your questions to the best of our capabilities with honesty without any kind of partiality towards our in house products / services in an unfair manner.
Please feel free to use this forum to clarify all your doubts which will be beneficial to the future visitors as well.
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