Crafting Real Time Voice/Video/AI Experiences for Businesses without IVR numbers!
About CentEdge Tech
At Centedge Tech, we are passionate about revolutionizing the way people connect and communicate through video technology. Our mission is to break down barriers and bridge the gaps of distance, enabling seamless interactions and empowering individuals and businesses to thrive in a connected world.
With our cutting-edge video communication solutions, we aim to redefine the way people collaborate, learn, and engage with one another. Our innovative platform combines high-quality video and audio capabilities with intuitive features, making virtual meetings and conferences feel as natural as being in the same room. Whether it’s remote teams collaborating on projects, educators delivering interactive lessons, or friends and family staying connected across the globe, we are dedicated to providing a seamless, immersive, and inclusive video communication experience for everyone.
At Centedge, we believe that distance should never be a barrier to human connection. Join us on this exciting journey as we revolutionize the way we communicate, bringing people closer together and unlocking endless possibilities for a truly interconnected world.
Frequently Asked Questions
What is CentEdge and what services do you provide?
CentEdge is a technology company specializing in real-time voice, video, and AI solutions for businesses. We provide WebRTC-based cloud contact center solutions, custom enterprise WebRTC development, real-time audio/video SDKs, video conferencing platforms, automated webinar solutions, and embedded WebRTC services for various industries including banking, healthcare, automotive, and e-commerce.
What is WebRTC and how does CentEdge use it?
WebRTC (Web Real-Time Communication) is a technology that enables real-time audio and video communication directly through web browsers and mobile apps without requiring plugins or additional software. CentEdge leverages WebRTC to build secure, scalable, and high-performance communication solutions that eliminate the need for traditional phone-based systems while providing superior customer experiences.
How does CentEdge's Cloud Contact Center differ from traditional contact centers?
CentEdge’s cloud contact center solution is WebRTC-based and eliminates the need for IVR numbers and traditional phone systems. It enables secure, real-time communication directly through your website or mobile app, stops phone number abuse by restricting calls to authenticated users, provides encrypted connections for enhanced security, reduces telecom costs, and ensures only verified, logged-in customers can initiate interactions.
Which industries can benefit from CentEdge's real-time communication solutions?
CentEdge serves multiple industries including Banking & Financial Services (BFSI), Automotive, E-commerce, Healthcare, Education (E-learning), Safety & Emergency Services, and enterprises requiring secure real-time communication. Our solutions are customized to address specific industry challenges such as customer support, remote monitoring, virtual classrooms, video KYC, and live product demonstrations.
What is Samvyo and how does it help businesses build video communication solutions?
Samvyo is CentEdge’s enterprise-grade WebRTC platform that provides
comprehensive video communication solutions for businesses. It offers multiple products including Cloud Contact Centers, Real-Time Voice/Video AI SDK, Video Conferencing Platform, Webinar Platform, and Field Visit Automations. Samvyo excels in horizontal and vertical scalability, seamlessly integrates with major cloud providers like AWS and DigitalOcean, and is GDPR, HIPAA, and PCI-DSS compliant, making it ideal for regulated industries like BFSI, Healthcare, and Automotive.
What are the key features and benefits of Samvyo's SDK for developers?
Samvyo’s Real-Time Voice/Video AI SDK offers developers an event-driven architecture with ultralow latency (100ms) for building custom communication applications. Key features include AI-powered capabilities (noise suppression, real-time transcription, sentiment analysis), HD video conferencing with screen sharing and whiteboarding, multi-party conferencing with breakout rooms, HLS video conversion supporting up to 4K quality, and comprehensive media stream management. The SDK provides easy integration into existing systems with customizable branding options, enabling businesses to create seamless, feature-rich video applications for use cases ranging from telemedicine to virtual classrooms and automotive sales.
What types of video rooms and meeting formats does Samvyo support?
Samvyo supports multiple room types to accommodate different business needs: peer-to-peer (P2P) rooms for one-on-one interactions like video consultations or tutoring, conferencing rooms for multi-participant team meetings and collaboration with breakout room capabilities, webinar rooms for large-scale presentations with interactive features, and event rooms for hosting virtual company events and product launches. Each room type can be configured with custom privacy rules, password protection, recording options, and permanent links, making Samvyo a versatile platform for all your video communication requirements.
How does Samvyo ensure security and compliance for regulated industries?
Samvyo is built with enterprise-grade security and compliance at its core, making it suitable for highly regulated industries. The platform offers end-to-end encryption, role-based access control, and secure meeting links to protect sensitive communications. Samvyo is fully compliant with GDPR for data privacy, HIPAA for healthcare applications, and PCI-DSS for financial services, ensuring that businesses can confidently deploy video solutions for telemedicine, video KYC, financial consultations, and other sensitive use cases. Additionally, the platform
provides meeting analytics, call recordings, and audit trails to meet regulatory and internal governance requirements.
What is the difference between CP2P and CVKYC solutions?
CP2P is a productiongrade peer-to-peer video calling solution ideal for one-to-one teaching, video consulting, and telemedicine applications. CVKYC is specifically designed for video Know Your Customer (vKYC) and video customer support use cases, with additional features like document image capture by agents, real-time call quality monitoring, and role-based controls. Both offer features like auto-reconnection and in-call device switching.
Can CentEdge integrate with our existing contact center or enterprise systems?
Yes, CentEdge solutions are designed for seamless integration with existing workflows and systems. Our WebRTC-based contact center can integrate with or replace existing phonebased contact centers, and our custom enterprise solutions are built to work with your current infrastructure. We provide REST APIs and SDKs that require minimal code changes for integration.
How does CentEdge's solution prevent phone number abuse and spam calls?
By eliminating phone numbers entirely and restricting calls to authenticated users within your website or mobile app, CentEdge’s WebRTC-based solution stops spammers and telecallers. Only logged-in, verified customers can initiate interactions, which prevents unauthorized access and ensures legitimate customer communications while enhancing security through encrypted connections.
Does CentEdge provide solutions for embedded devices and IoT?
Yes, CentEdge specializes in Embedded WebRTC solutions for low-powered embedded devices. We help businesses compile LibWebRTC, optimize performance for resource-constrained environments, and develop robust audio/video applications for embedded systems. Our services include custom integration, optimization, and full-scale application development with cloud deployments for mission-critical workloads.
How can automated webinars help my business?
CentEdge’s automated webinar platform is especially effective for managing high volumes of customer queries on specific topics, providing scalable and consistent solutions. Automated webinars are ideal for customer education sessions, virtual product launches, regular feedback gatherings, and handling repetitive topics in education, healthcare, BFSI, automotive, and e-commerce industries while maintaining engagement.
What are the cost benefits of switching to CentEdge's WebRTC solutions?
Switching to CentEdge’s WebRTC solutions significantly reduces telecom expenses by bypassing traditional phone networks. You eliminate costs associated with phone lines, IVR systems, and phone number maintenance while gaining enhanced security, preventing fraud losses, improving customer experience, and benefiting from scalable cloud-based infrastructure that grows with your business needs.
Is CentEdge suitable for startups and small businesses or only large enterprises?
CentEdge serves both startups and large enterprises. Our Samvyo platform is designed to scale with businesses of all sizes, and our production-grade packages like CP2P and CVKYC can save months of development effort. We offer flexible, scalable solutions that can be customized to fit businesses of all sizes and budgets, with seamless integration capabilities and comprehensive developer documentation.
How do I get started with CentEdge's real-time communication solutions?
Getting started is simple: visit our website at centedge.io or explore our Samvyo platform at samvyo.com. Contact us through the “GET IN TOUCH” section, and our team will understand your specific business needs, recommend the most suitable solution (whether it’s our cloud contact center, custom development, Samvyo platform, ready-to-use SDKs, or managed services), and guide you through the integration process with minimal code changes and fast deployment.